Orders, Shipping and Return Policy
Listed below are methods in which you may place an order or return merchandise
Our goal is to make your shopping experience the best possible
Please let us know how we can best serve you!
To Place Orders:
By Phone: Please call our toll-free number 1-855-214-8290 to place orders by phone. Hours of operation are 9 A.M. to 5P.M. Eastern Time.
By Mail: If you prefer to order by mail with check or money order you may do so. Please add the desired items to your online shopping cart, print out the transaction page prior to completing your order, and submit the print-out via mail with your payment. Please send your order and payment to:
Kentucky Colonels Shop
675 Setzer Way
Lexington, KY 40508
Please note that mail orders placed with a cashier's check will be processed upon receipt. Orders accompanied by a personal check will ship once funds clear the bank.
Via Our Website: You may place orders via our website 24-7. If you wish to place an order that will be shipped outside of the United States of America, please call our toll free number at 1-855-214-8290, to place your order and arrange the shipping logistics.
Gift Receipts: Any order shipping to a recipient different from that of the billing address will include a price-free receipt.
Please note while we do not accept orders via email, you may contact us via email to let us know you wish to place an order. One of our friendly customer service representatives will be happy to call you back and assist you in placing your order.
Orders that are placed by 3pm each business day will ship by the next business day or sooner. Some items may be back ordered or canceled if stock is depleted. You will be made aware of any backorder or cancelation.
Our Return Policy
Your satisfaction is the utmost of importance to us at Kentucky Colonels Shop. We pride ourselves on providing our customers with the highest quality merchandise. If for any reason, you are not completely satisfied with your purchase from our website, simply email us at the address below and we will make arrangements to have it picked up from your location.
Items returned must be:
1. In a brand new state and unused
2. Sent back within 90 days of the purchase date
3. Only purchased from our e-commerce store
Please note: Returns for items purchased from our gift store in Loretto, must be handled by contacting the gift store directly. Items purchased at off-site retailers must be returned through the same retailer and are subject to the policies of the retailer in which it was purchased.
In the email kindly provide us with the following information:
1. Your name, address where the item will be returned from and your daytime phone number
2. Date of purchase (if possible)
3. Item your seeking to return and reason (unsatisfied, damaged, wrong size)
4. Please indicate if you seek a refund or exchange
5. Transaction number from your sales receipt (if possible)
If you have any questions, please don't hesitate to call us at 1-855-214-8290
Thank you for your business, we look forward to your next visit
Attention California residents. Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Shipping and Handling Charges
Please note: A shipping and handling charge will be added to each domestic order based on the merchandise dollars of the sale. In some cases, depending on the item, an oversize fee may occur and will be added to the charges. You will be notified of the charge prior to shipping your merchandise. Depending on the ship to location, rural fees may also apply. The standard fee for rural charges is $2.75 per box. In this case, the fee will be added to the S/H charges below.
Standard Shipping and Handling charges are as follows:
Standard UPS or USPS rates maybe applied.
Note: In regard to expedited shipping, shipping to HI, AK or Countries other than the US, additional fees may apply and will be communicated to the customer prior to processing the order. Please see below for some specific options.
UPS Next Day Air or Second Day Air options:
Customers may choose to expedite their merchandise by choosing an air shipment via UPS. You may do so by selecting next or second day air in the checkout process. In cases, where next day air is selected customer will be billed the standard UPS overnight rates plus a $4.95 handling fee. The standard S/H rates listed above based on dollar amount do not apply. In the case of expedited requests, we will do everything possible to ship your order the same day it is placed. Please note: We recommend that orders to HI, AK and Puerto Rico be shipped via UPS air service.
Orders shipping outside the US:
Orders shipped outside the US will be handled through our Customer Service Department. Please call us to discuss your order and shipping requirements. We may be reached at 1-855-214-8290. Customer will be responsible for shipping charges and all applicable taxes and duties required by the country of delivery. A minimum handling fee of $15.95 will apply to each order for customs documents. In some cases, the handling fee will be higher and will be communicated to you before processing your order.
Please note that Kentucky Colonels Shop has an operating agreement with Upper Right Marketing, LLC. Please read all terms and conditions carefully. If you do not agree with the terms of our policies, kindly refrain from purchasing your product until you fully understand and agree with terms listed above. While our aim is always superior customer service, Upper Right Marketing reserves the right to make all final decisions in regard to any dispute. Further, updates to our terms and conditions may be made without any prior notice.
Orders shipping to Canada:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.